FAQ

Frequently Asked Questions (FAQ)

1. Are your jewelry pieces genuine? Yes, all our jewelry pieces are crafted from authentic and high-quality materials. We source our gems and metals from trusted suppliers to ensure the utmost quality and craftsmanship.

2. What types of metals do you offer? Our collection features a range of metals, including sterling silver, gold (yellow, white, and rose), platinum, and more. Each metal option is carefully detailed on the product page.

3. Do you offer resizing services for rings? Yes, we offer resizing services for most rings. Please refer to our Ring Sizing Guide or contact our customer support to learn more about the resizing process.

4. Is your jewelry suitable for sensitive skin? We understand skin sensitivity concerns. Many of our pieces are hypoallergenic or marked as suitable for sensitive skin. Check individual product descriptions for more information

5. What is your return policy? We offer a hassle-free return policy within [X days] of purchase. If you're not satisfied with your jewelry, you can return it for a refund or exchange. Please review our Returns & Exchanges page for more details.

6. Do you offer engraving services? Yes, we offer engraving services on select jewelry pieces. Personalize your jewelry with a special message or date. Look for the engraving option on eligible product pages.

7. How should I care for my jewelry? Proper care enhances the longevity of your jewelry. We provide care instructions on our website and product pages. Additionally, refer to our Jewelry Care Guide for comprehensive tips.

8. What payment methods do you accept? We accept major credit/debit cards and online payment methods like PayPal. Your payment details are securely processed, and we do not store any sensitive information.

9. Can I track my order? Yes, you'll receive a tracking number via email once your order ships. You can use this to monitor the progress of your shipment.

10. Do you offer custom jewelry designs? We may offer custom design services depending on the specific item and our capabilities. Contact us with your requirements, and we'll be happy to assist you.

Please note that the information provided in this FAQ is subject to change. For the most up-to-date policies and details, please visit our website or reach out to our customer support team.